PERANCANGAN DAN IMPLEMENTASI APLIKASI BANTU TICKETING STUDI KASUS IT USER SUPPORT PT. XYZ

Abstract

The utilization of information technology is increasingly growing, company or organization already
transformed using information technology support the business processes of each. The higher the use of
information technology, the more vulnerable a company experiencing problems in utilizing information
technology devices, with the existence of the problem then it needs power IT User Support. XYZ Company
is a company that has a computerized system in the running of all activities. XYZ Company can have
branches, where each branch offices can communicate through computer networks between branch offices
or headquarters. In case of damage or disruption to your computer or the network in each branch office
will be easier for the IT User Support to follow up on the corresponding section in the Division of
information technology. Application Help Ticketing for IT User Support aiming at improving service and
performance of the IT User Support in dealing with trouble shooting. The importance of the IT User Support
is making the alignment on the workload that fair and balanced, while it also as a tool for assessment at
each technician. With the design and implementation of these systems can alleviate the performance of
User Support, IT can be noted the performance of the IT User Support, and view graphs of the development
of the performance of the IT User Support.