Design Android-Based Error Code Diagnosys Application for ATM Machines
Studi Kasus PT. Datindo Infonet Prima
Abstract
An ATM that encounters a problem typically displays an indicator in the form of an error code. This code provides detailed information about the issue and instructions for resolving it. However, the detailed instructions can only be viewed on the ATM itself, making it difficult to analyze the problem outside the machine. If the ATM is located in a remote or inaccessible area, a solution is needed to facilitate remote analysis of the error code. To address this, an Android-based application has been developed to assist technicians in diagnosing faults and completing work reports. Data was collected through observation, interviews, and literature reviews, while system analysis utilized UML. The application was developed using PHP and MySQL, with tools such as Visual Studio Code and Flutter. The study concludes that this diagnostic application simplifies the process of diagnosing faults and filling out reports, thereby enhancing work efficiency and effectiveness.
References
Ayuningtyas, M., & Sufina, L. (2023). Pengaruh Penggunaan Mobile Banking, Internet Banking, dan ATM terhadap Kinerja Keuangan Perbankan. Jurnal Kajian Perbankan, 19(2), 1-15.
Chen, L. (2019). Systematic Troubleshooting Using Error Codes in Software Systems. Journal of Software Engineering, 15(2), 85-92.
Kumar, S. (2019). Inovasi Teknologi pada Mesin ATM: Penerapan Biometrik, Kecerdasan Buatan, dan Blockchain untuk Meningkatkan Keamanan dan Layanan. Jurnal Ilmiah Sistem Informasi dan Teknik Informatika, 2(1), 1-10.
Kusumaningrum, N., & Santoso, G. E. (2020). Analisa Jaringan Mesin Automatic Teller Machine (ATM) dalam Rangka Pemeliharaan di Pulau Jawa. Jurnal Teknologi Informasi, 9, 1-10.
Li, X., & Wang, Y. (2020). Enhancing User Experience through Detailed Error Messaging in Applications. International Journal of Human-Computer Interaction, 36(1), 70-78.
Rosa, A. S. (2022). Analisis dan desain perangkat lunak. Informatika.
Solikah, M. (2019). Pengaruh Automatic Teller Machine (ATM) dan Mobile Banking terhadap Kepuasan Nasabah pada Bank BRI Syariah KC Madiun. Skripsi, Institut Agama Islam Negeri Ponorogo.
Sukamto, R. A., & Shalahuddin, M. (2018). Rekayasa Perangkat Lunak Terstruktur dan Berorientasi Objek. Bandung: Informatika.
Tangiduk, R., Kantohe, M. S. S., & Marunduh, A. P. (2023). Pengaruh Transaksi Mobile Banking, Internet Banking, dan ATM terhadap Kinerja Keuangan Bank. Jurnal Cendekia Akuntansi, 3(1), 13-24.
Copyright (c) 2025 R. Yadi Rakhman Alamsyah, Reni Nursyanti, Muhammad Achya Arifudin, Muhammad Abdul Baqrik
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish articles in SisInfo : Jurnal Sistem Informasi dan Informatika agree to the following terms:
- Authors retain copyright of the article and grant the journal right of first publication with the work simultaneously licensed under a CC-BY-SA or The Creative Commons Attribution–ShareAlike License.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
1.jpg){kind=logo}
