Evaluasi Kualitas Layanan Website ELISA Universitas Qamarul Huda Badaruddin Menggunakan Metode Webqual 4.0
Abstract
The development of information technology (IT) has had a huge impact on various aspects of human life. Information technology has been used in various fields such as education, health, economics and other fields. One example of the use of information technology in the education sector is the ELISA website owned by Qamarul Huda Badaruddin University (UNIQHBA). The ELISA website makes it very easy for all academics to carry out various online interactions and activities such as student attendance, quizzes, collecting assignments, and accessing lecture materials can also be done using the ELISA website. However, in its performance of course there are still things that do not meet the expectations of users, in this case the academic community such as students who have difficulty accessing website services. Therefore, analysis is needed to test the quality of the ELISA website, one of which is by using research instruments that can be answered directly by users. This research took a sample of 7 students from each faculty at Qamarul Huda Badaruddin University (UNIQHBA) (n=120). The instrument distributed and filled out online consists of 2 parts (performance and expectations) with 20 questions in each part, on a scale of 1 to 4. The rtable value obtained according to n=120 is 0.1857. The results of validity testing with the IBM SPSS Statistics application show that all indicators of the research instrument have an rcount that is greater than the rtable, which means all the indicators are valid. For reliability testing, the Cronbach's alpha value for the performance aspect is 0.948 and for the hope aspect is 0.932, both of which are greater than the critical value (0.6) which shows that all indicators of the research instrument are declared reliable. This shows that the ELISA website service is good and suitable for use. For internet access, UNIQHBA IT will increase internet bandwidth.
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